Return policy
Return & Refund Policy
At Jersey Pro Hub, we stand behind the craftsmanship of every tackle-twill stitched jersey and athletic garment we produce. Your matchday satisfaction is our highest priority.
30-Day Returns
Request a return or size exchange within 30 days of parcel delivery.
100% Free Replacements
Immediate free re-shipment or full refund for damaged or defective items.
3–5 Business Days
Prompt inspection and automated refund credit to your original payment method.
1. Return Eligibility & Conditions
To qualify for a standard return or exchange, items must satisfy the following conditions:
- Timeframe: Initiated within 30 calendar days from the official carrier delivery date.
- Item Condition: Apparel must be unworn, unwashed, free of stains, deodorant marks, pet hair, or odors, and in original resellable condition.
- Original Packaging & Tags: All original team branding tags, barcode labels, and protective plastic packaging must remain attached and intact.
2. Damaged, Defective, or Incorrect Shipments
Every jersey undergoes a multi-point inspection before leaving our fulfillment hub. However, if your package arrives with manufacturing flaws (such as embroidery errors, incorrect numbering, or transit damage):
Simply email our customer care team at jerseyhelp@hotmail.com within 7 days of delivery with:
- Your Order Number (e.g., #JPH1001)
- Clear close-up photos or a brief video highlighting the defect or incorrect customization
- A short description of the issue so our workshop can log and resolve it immediately
3. Custom Tailored & Personalized Jerseys
Jerseys customized with bespoke player names, personal lucky numbers, or special commemorative text are uniquely crafted to your exact specifications:
- Workshop Errors: If a custom item arrives with spelling errors, wrong numerals, or color variations that do not match your order confirmation, we will remake and expedite a correct replacement at zero cost.
- Customer Input Mistakes: We cannot accept returns or exchanges for custom items resulting from customer input errors (e.g., typos in names, wrong number selected, or incorrect size choice). Please double-check your custom text and size selections before completing checkout.
4. How to Initiate a Return or Exchange
Submit Your Request
Email jerseyhelp@hotmail.com with your order number and reason for return/exchange.
Receive Return Instructions
Our support team will verify your order and provide the dedicated return warehouse address and RMA authorization slip.
Ship the Item Back
Package the unworn item securely and send it back using a trackable shipping carrier. Please retain your return tracking code.
Inspection & Refund / Exchange
Upon receipt and inspection at our facility (typically 2–3 business days), your replacement will ship or your refund will be processed.
5. Refund Processing & Shipping Costs
| Scenario | Return Shipping Cost | Resolution Provided |
|---|---|---|
| Defective, Damaged, or Inaccurate Item | Covered 100% by Jersey Pro Hub | Free expedited replacement or 100% full refund |
| Standard Size Exchange / Preference Change | Covered by Customer | Exchanged size dispatched or product price refund |
| Cancellations within 12 Hours | N/A (Prior to fulfillment) | Immediate 100% full refund |
Approved refunds are credited back to the original method of payment (Credit Card, PayPal, etc.) within 3–5 business days. Note that your banking institution or card issuer may take additional days to post the balance to your account statement.
