Privacy policy
Privacy Policy
Last Updated: August 2026 | Effective Date: August 2026
At Jersey Pro Hub, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes in comprehensive detail how we collect, use, disclose, and safeguard your information when you visit our website, purchase custom-stitched jerseys, or communicate with our customer support team.
Our Privacy Commitments at a Glance
1. Information We Collect
We collect information you provide directly to us, information gathered automatically when you navigate our platform, and data from trusted third-party verification services.
A. Information You Voluntarily Provide
- Account & Contact Data: Full name, billing address, shipping address, email address, and contact telephone numbers.
- Order & Customization Details: Specific jersey sizes, custom name lettering, roster numbers, team variations, and order transaction history.
- Customer Support Communications: Emails sent to jerseyhelp@hotmail.com, feedback forms, RMA return requests, and attached photographic documentation of product issues.
- Payment Credentials: Payment transaction metadata (cardholder name, masked last 4 digits, billing postal code). Full credit card numbers are handled directly by PCI-compliant payment processors and are never stored on our servers.
B. Information Collected Automatically (Cookies & Device Data)
- Device Identifiers: IP address, browser type and version, operating system, device screen resolution, and language settings.
- Browsing & Behavioral Data: Pages visited, product listings viewed, time spent on pages, referral URL sources, clickstream pathways, and cart abandonment records.
- Cookies & Tracking Pixels: Session cookies, persistent cart tokens, and analytics pixels used to remember your site preferences and shopping cart state across browsing sessions.
2. How We Use Your Information
Jersey Pro Hub processes your personal data strictly for legitimate commercial, logistical, and legal purposes, including:
Order Fulfillment & Delivery
Processing custom tackle-twill embroidery, generating international shipping labels, customs manifests, and automated delivery tracking notifications.
Customer Support & RMA Service
Resolving sizing inquiries, fulfilling 30-day returns or exchanges, answering logistics inquiries, and addressing product defects.
Fraud Prevention & Security
Screening high-risk orders, validating billing credentials against chargebacks, and defending against malicious cyber activity.
Platform Optimization
Analyzing navigation trends to improve mobile responsiveness, catalog indexing, and server response times.
3. Third-Party Disclosures & Service Providers
We do not share your personal data with unaffiliated third parties except with trusted service providers essential to fulfilling our contractual obligations to you:
| Provider Category | Entity Purpose | Data Shared |
|---|---|---|
| Logistics & Carriers | Door-to-door freight delivery & customs clearance | Recipient name, shipping address, phone number |
| Payment Gateways | Encrypted credit card & digital wallet processing | Tokenized billing info, transaction total, IP address |
| Analytics & Hosting | Server hosting, CDN caching & performance analysis | Aggregated browsing data, device identifiers, cookies |
| Legal Authorities | Compliance with statutory laws, court orders, or subpoenas | Relevant transaction records if legally mandated |
4. Cookies & Tracking Technologies
Cookies are small data files placed on your device. We categorize our cookie usage into three essential tiers:
- Strictly Necessary Cookies: Required for site operation, shopping cart memory, and checkout security. Cannot be switched off in our systems.
- Functional & Preference Cookies: Enable enhanced website features, such as remembering your preferred currency ($ USD) and recently viewed sports teams.
- Analytics Cookies: Collect anonymous data regarding site traffic and error rates to help us improve user experience.
You can adjust your browser settings to reject cookies or notify you when cookies are placed; however, disabling certain cookies may impact checkout functionality.
5. Data Security & Storage Duration
We implement multi-layered technical and organizational safeguards designed to protect personal data against accidental loss, unauthorized access, alteration, and disclosure:
- SSL / TLS Encryption: All incoming and outgoing network traffic is encrypted using 256-bit Secure Sockets Layer encryption.
- Restricted Access: Only authorized personnel with authenticated credentials have access to fulfillment databases.
- Retention Standards: We retain transaction records for as long as necessary to fulfill contractual warranties, comply with statutory tax laws, and settle financial accounting requirements (typically 7 years for tax ledger data). Customer support emails are routinely scrubbed after 24 months.
6. Your Privacy Rights (GDPR, CCPA/CPRA & Global)
Depending on your geographic location, you enjoy specific statutory rights regarding your personal information:
Your Statutory Rights Include:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate, outdated, or incomplete data.
- Right to Erasure ("Right to Be Forgotten"): Request complete deletion of your customer record, subject to legal bookkeeping obligations.
- Right to Opt-Out: Opt out of marketing newsletters or non-essential tracking at any time via footer unsubscribe links.
- Non-Discrimination: We will never discriminate against you (e.g., denying service or altering pricing) for exercising your privacy rights.
To exercise any of these rights, submit a verified request to our Data Privacy Desk at jerseyhelp@hotmail.com. We verify identity and process all statutory requests within 30 calendar days at no charge.
7. Children's Online Privacy Protection
Jersey Pro Hub is intended for general audiences and does not knowingly collect personal data from children under the age of 13 (or under 16 in certain jurisdictions). While we sell youth, kids, and baby jerseys, all purchases must be completed by an adult with legal authorization. If we learn that a minor has provided personal data without verified parental consent, we will promptly purge that information from our servers.
8. Updates to This Privacy Policy
We reserve the right to update this policy periodically to reflect evolving privacy legislation, new fulfillment partners, or changes in data processing practices. Any modifications will be posted directly to this page with an updated "Effective Date" at the top.
